UBND TP.HCM chỉ đạo khẩn ‘giải cứu’ 38 dự án bất động sản

Động thái của UBND TP.HCM được đưa ra sau khi nhận được báo cáo của Hiệp Hội Bất động sản TP (HoREA) tổng hợp kiến nghị (bổ sung) của 29 doanh nghiệp bất động sản.

Trong văn bản khẩn vừa gửi Sở Xây dựng, Sở Tài nguyên Môi trường, Sở KH-ĐT cùng các Sở, ngành liên quan, Chủ tịch UBND TP.HCM Phan Văn Mãi yêu cầu Sở Xây dựng chủ trì, phối hợp với các đơn vị khẩn trương nghiên cứu nội dung kiến nghị của các doanh nghiệp tại Công văn số 25 của HoREA.

Nội dung công văn về báo cáo tổng hợp kiến nghị (bổ sung) của 29 doanh nghiệp đề nghị xem xét tháo gỡ vướng mắc tại 38 dự án bất động sản nhà ở thương mại, dự án nhà ở xã hội, dự án nhà ở tái định cư.



UBND TP.HCM chỉ đạo khẩn 'giải cứu' 38 dự án bất động sản - ảnh 1

Rất nhiều dự án đang chờ được “giải cứu”. Đ.S

Các Sở, ngành được giao nhiệm vụ kịp thời trao đổi, làm việc và hướng dẫn các chủ đầu tư dự án thực hiện theo đúng quy định pháp luật. Trường hợp có khó khăn, vướng mắc vượt thẩm quyền, khẩn trương báo cáo xin ý kiến UBND TP để xem xét, quyết định. Kết quả thực hiện phải báo cáo cho UBND TP trong 15 ngày làm việc.

Theo đại diện HoREA, hầu hết vướng mắc liên quan đến vấn đề pháp lý hoặc thủ tục đầu tư xây dựng, đã tồn tại nhiều năm nhưng chưa được chính quyền gỡ vướng.

Cụ thể, một số dự án vướng cơ chế hoán đổi quỹ nhà ở tái định cư đã hoàn tất xây dựng, có thông báo nghiệm thu công trình từ Bộ Xây dựng nhưng đến nay UBND TP.HCM vẫn chưa nhận bàn giao làm nhà tái định cư để doanh nghiệp căn cứ làm cơ sở hoàn thành thủ tục về đất đai cho dự án. Các doanh nghiệp đề nghị UBND TP giao KH&ĐT thực hiện thủ tục điều chỉnh chấp thuận chủ trương đầu tư, giao Sở TN&MT trình thủ tục giao đất để thực hiện dự án.

Bên cạnh đó, các chủ đầu tư đều kiến nghị UBND TP sớm hoàn thành thủ tục tính tiền sử dụng đất, cập nhật giấy chứng nhận quyền sử dụng đất, điều chỉnh giấy chứng nhận đầu tư, cập nhật chỉ tiêu quy hoạch 1/2000…

Trước đó, giữa tháng 3, HoREA cũng gửi văn bản lên UBND TP và Sở Xây dựng báo cáo tổng hợp kiến nghị của 57 doanh nghiệp về gỡ vướng cho 64 dự án bất động sản nhà ở thương mại, nhà ở xã hội, tái định cư.

Hà Mai

Thanh niên



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  257. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or
    non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer
    support outsourcing companies that fit every requirement.

    But then again, why even think about outsourcing? Isn’t local talent good enough to provide
    the service needed by a company’s customers? Plus, wouldn’t it be a disservice to customers if a
    company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support
    and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as they are the group that comes into
    direct contact with clients.
    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.

    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service
    team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of
    their operations. Given their many responsibilities, many startup founders accept that they can’t do everything themselves.
    Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets
    companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.

    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to
    scaling the business. Overseeing the day-to-day operations can already take much of management’s time,
    and customer support is equally demanding. To help executives focus
    on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will
    express their satisfaction in getting their voices heard. If customer service companies
    and their team address customers’ issues
    in a satisfactory way, they’re more than likely to
    remain customers.
    A pleasant customer experience will almost always lead to longer
    retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only possible through outsourcing.
    Rather, the chances of improving customer satisfaction come with a continuous and consistent
    level of service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this quickly.

    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to the top 10
    most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each outsourcing company.

    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support,
    Helpware specializes in assisting companies in various support
    areas. This includes Omnichannel Customer Support, Technical & IT Support, Content Moderation, CX
    Consulting Services, Back Office Support, Data Labeling, Digital Marketing Solutions,
    and Cyber Security. The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the
    US and European markets with numerous awards and positive reviews from satisfied clients on Clutch
    and other reputable platforms. Helpware’s
    people-focused culture seems very attractive to businesses sharing the
    same philosophy.
    Pros:
    Shows outstanding flexibility when providing
    for clients’ specific needs. This means its support
    can scale along with your company’s growth.
    Offers turn-key solutions, so you don’t have to look for either
    option separately.
    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer
    support outsourced to Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way
    to the top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and
    increase its capacity.
    Sykes is one of the top 10 service companies and
    leading service providers of demand generation and customer engagement services, with clients included
    in the top 2000 companies worldwide. At the core of Sykes’ business
    are its staple services: outsourcing, customer experience, service to sales, digital transformation, and brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning
    data privacy. Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience by applying a personal
    touch to customer care. The company is now Europe’s number-one customer support outsourcing company, providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the UK,
    Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support
    center, so location and time zone differences aren’t as pronounced
    as operations in Asia and South America.
    Companies that outsource customer service to Ascensos value the fact that
    it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its
    workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for quotes,
    the prices of this outsourcing customer service company
    are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO
    industry, Teleperformance is an established leader in solution design,
    business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly belongs to a league of good customer service companies.

    You won’t find it difficult to get support in the language and location you require.

    Clients also appreciate the company’s expertise in providing
    omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies
    that offer customer care and customer experience (CX) solutions to some of today’s major global brands.

    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability to help clients resolve major CX and employee experience (EX) pain points
    and take their customer service systems to the next level.
    Like any modern BPO, VXI employs omnichannel support
    services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they
    go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to
    fit its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more
    than 120 cities worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized customer
    experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing, telemarketing
    and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs
    over 2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and distance
    differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities,
    IT, finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.

    As a result, they can respond to these changes
    to defuse any tension and lead the customer into a more positive
    mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across
    four countries. It handles customer service duties over
    the phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all
    over the world. This is one of the Canadian top IT outsourcing companies that
    provide IT services and multilingual customer service to industries such
    as technology, media, communications, eCommerce,
    financial technology, travel, hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various countries and more
    than 50 languages.
    Telus is famous among IT services outsourcing
    companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to
    complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
    across the USA. It employs more than 60,000 remote agents in the
    U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes a
    network of service partners to provide the needed customer service experiences.
    In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which
    is why clients want to outsource customer service small business really
    needs.
    Pros:
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents of
    the U.S., UK, and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones away?

    No one-size-fits-all solution exists when it comes to customer
    support outsourcing. However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various stages, try the best companies
    for customer service. These largest outsourcing companies not only supply the best
    talent, but also the best equipment and training to prepare them.

  258. Top 10 Customer Support Outsourcing Companies in 2023 | Helpware
    Outsourcing customer support is a great way to provide
    affordable but reliable service to your clients. Whether for voice
    or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable
    but reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing
    companies that fit every requirement.
    But then again, why even think about outsourcing?

    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out its frontline operations to
    contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog in an organization. Like sales and marketing,
    customer service should already be in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy
    by attending to their needs and responding to their
    questions. However, it’s also a way to instill loyalty and generate additional
    sales. To do so, an outsourcing company must have its
    support team available whenever the customer needs it.
    Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry veterans and experts.

    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of
    their operations. Given their many responsibilities, many startup founders accept that they can’t do
    everything themselves. Non-core competencies such as customer service can benefit from
    outsourcing.
    Turning the service over to competent experts lets
    companies benefit from a bigger source of talent from all over the world.
    At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.

    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service
    providers, leaders can instead turn to scaling the business.

    Overseeing the day-to-day operations can already
    take much of management’s time, and customer support
    is equally demanding. To help executives focus on the
    big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with
    customer service, many customers will express their satisfaction in getting their voices heard.
    If customer service companies and their team address customers’ issues
    in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead
    to longer retention and a significantly higher customer lifetime
    value (CLV). This isn’t to say a stellar customer experience
    is only possible through outsourcing. Rather, the chances of improving customer
    satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day
    one is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to
    the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each
    outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to
    provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware
    specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support,
    Technical & IT Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.

    The company provides only dedicated agents, in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses sharing the same philosophy.

    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to
    look for either option separately.
    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the
    top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its reach and increase
    its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and
    customer engagement services, with clients included in the
    top 2000 companies worldwide. At the core of Sykes’ business are
    its staple services: outsourcing, customer experience, service to sales, digital transformation, and
    brand extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including
    HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer
    service companies that wanted to change the customer experience by applying a personal touch
    to customer care. The company is now Europe’s number-one customer
    support outsourcing company, providing bespoke customer experience solutions to clients around
    the world. In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a
    key asset among its workforce.
    Although there aren’t any published pricing rates, instead,
    Ascensos will individually respond to requests for quotes, the prices
    of this outsourcing customer service company are
    more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry, Teleperformance is an established leader
    in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections,
    and technical support.
    Pros:
    Teleperformance is a truly global service provider. It operates in 80
    countries and employs more than 330,000 agents speaking over 265 languages and
    deservedly belongs to a league of good customer service companies.

    You won’t find it difficult to get support in the
    language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel solutions.

    5. VXI

    VXI Global Solutions is one of those outsourcing
    agencies that offer customer care and customer experience (CX) solutions to
    some of today’s major global brands. In addition, the company offers
    contact center and BPO services, omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure outsourcing.

    VXI employs more than 35,000 workers in 43 countries throughout North
    America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability
    to help clients resolve major CX and employee experience (EX) pain points and
    take their customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so
    clients can learn as they go.
    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its client’s capabilities.

    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities worldwide.
    This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the
    common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients
    who prefer flexible packages.
    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that
    specialize in multi-continent support services. The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including
    business process outsourcing, telemarketing and sales, customer support,
    and healthcare. With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to
    35 clients in five countries.
    Pros:
    Nearshore operations mean fewer problems dealing with time
    zone and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT,
    finance, retail, and telecommunications.
    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.

    This means company-provided support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any
    tension and lead the customer into a more positive mindset.
    Starting with four employees in 2004, Integra currently
    employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the
    phone, email, live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over the world.
    This is one of the Canadian top IT outsourcing
    companies that provide IT services and multilingual customer service
    to industries such as technology, media, communications, eCommerce, financial technology, travel,
    hospitality, automotive, healthcare, and games.

    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer
    support services in various countries and more than 50 languages.

    Telus is famous among IT services outsourcing companies for
    organizing an annual charitable initiative called “Telus Days
    of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various service projects across
    its many host countries.
    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services
    across the USA. It employs more than 60,000 remote agents in the
    U.S., Canada, and the United Kingdom. Unlike a traditional BPO, Arise utilizes
    a network of service partners to provide the needed customer service
    experiences. In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why
    clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of documents or files
    sent over. It also means Arise conforms to widely accepted data privacy
    regulations such as HIPAA, CCPA, and others.
    Arise also focuses its employment on local talent, hiring residents of the U.S.,
    UK, and Canada. This means stable employment for the company and an easier
    method of hiring or replacing staff members.
    Choose the Best Outsourcing Companies That Fit Your
    Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing
    needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies
    on our list might command a pricing structure higher than what
    your budget holds.
    In addition, consider your company’s specific requirements and areas for improvement.

    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate better than offshore talents a few time zones
    away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer service.
    These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

  260. Thanks for finally talking about > UBND TP.HCM chỉ đạo khẩn 'giải cứu' 38 dự án bất động sản – Wiki Chứng Khoán – Đầu Tư Chứng Khoán < Liked it!

  261. Top 10 Customer Support Outsourcing Companies in 2023
    | Helpware
    Outsourcing customer support is a great way to provide affordable but
    reliable service to your clients. Whether for voice or non-voice applications, there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your clients.
    Whether for voice or non-voice applications, there are plenty of excellent customer support outsourcing companies that fit every
    requirement.
    But then again, why even think about outsourcing?
    Isn’t local talent good enough to provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers if a company farms out
    its frontline operations to contractors?
    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know the value of customer support and why it’s an essential cog
    in an organization. Like sales and marketing, customer service should already
    be in play during a company’s first day, as they are the
    group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to
    their needs and responding to their questions. However, it’s also a way to instill loyalty
    and generate additional sales. To do so, an outsourcing company must have its support team available whenever the customer
    needs it. Outsourcing customer support allows companies to maintain an around-the-clock service team managed by industry
    veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are experts in every facet of their operations.
    Given their many responsibilities, many startup founders accept
    that they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit
    from a bigger source of talent from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service providers, leaders can instead turn to scaling the business.
    Overseeing the day-to-day operations can already take
    much of management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the
    best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with customer service, many customers will express their satisfaction in getting their voices heard.

    If customer service companies and their team address customers’ issues in a satisfactory way,
    they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to longer retention and a significantly higher customer lifetime value (CLV).
    This isn’t to say a stellar customer experience is only
    possible through outsourcing. Rather, the chances of improving customer satisfaction come with a continuous and consistent level of service.
    Providing a highly specialized, dedicated team of professionals from day one
    is a great way to achieve this quickly.
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with great customer service to
    the top 10 most prominent ones in 2022. We’ll also provide a brief description and highlight the main strong points of each
    outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.

    Over the years, the company has grown big and is confident enough to provide both enterprise and small business customer service outsourcing solutions.

    Providing back office, technical, and customer support, Helpware specializes in assisting companies in various support areas.
    This includes Omnichannel Customer Support, Technical & IT
    Support, Content Moderation, CX Consulting Services, Back Office Support,
    Data Labeling, Digital Marketing Solutions, and Cyber Security.
    The company provides only dedicated agents,
    in-house training, and equipment to help its clients boost their productivity from day one.
    Now it’s one of the top customer service companies in the US and European markets with numerous awards and positive reviews from satisfied clients on Clutch and other
    reputable platforms. Helpware’s people-focused culture seems very attractive to businesses sharing the same
    philosophy.
    Pros:
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for
    either option separately.
    Helpware’s focused on developing its people and their skills and it pays off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to
    Helpware.
    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.
    Established in 1995, the company trailblazed its way to the top and was one of the
    first BPOs to open multiple locations. In 2021, the Sitel Group acquired Sykes to widen its
    reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers of demand generation and
    customer engagement services, with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience,
    service to sales, digital transformation, and brand
    extension.
    Pros:
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning
    data privacy. Specifically, Sykes follows various privacy guidelines,
    including HIPAA compliance and Payment Card Industry
    (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced customer service companies that wanted to change the customer experience
    by applying a personal touch to customer care. The company is now Europe’s number-one customer support outsourcing company,
    providing bespoke customer experience solutions to clients around the world.
    In addition, its contact center operation locations include the
    UK, Romania, Turkey, and South Africa.
    Pros:
    Ascensos is more nearshore than an offshore support center, so location and time zone differences aren’t as pronounced as operations in Asia and South America.

    Companies that outsource customer service to Ascensos value the fact that it supports diversity and inclusivity among staff while focusing on promoting happiness as a
    key asset among its workforce.
    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to requests for
    quotes, the prices of this outsourcing customer service company are more than affordable.

    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design,
    business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting, collections, and technical support.

    Pros:
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents speaking over 265 languages and deservedly
    belongs to a league of good customer service companies. You won’t find it difficult to get support in the language and
    location you require.
    Clients also appreciate the company’s expertise
    in providing omnichannel solutions.
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
    (CX) solutions to some of today’s major global brands.
    In addition, the company offers contact center and BPO services, omnichannel and multilingual support, software
    development, CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries throughout North America, Asia,
    Europe, and the Caribbean.
    The company also prides itself on its ability
    to help clients resolve major CX and employee experience (EX) pain points and take their customer
    service systems to the next level. Like any modern BPO, VXI employs omnichannel
    support services to enhance communication coverage for clients.
    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    Pros:
    High CX expertise leads to enhanced customer and employee experience.

    VXI displays an uncanny ability to scale up or down to fit its
    client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120 cities
    worldwide. This strategy also lets them provide 24-hour customer support outsourcing solutions within the client’s time zone.

    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Pros:
    Less dependence on automation and more on human interaction make for a better customer experience.

    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and
    outsourcing companies.
    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing
    companies that specialize in multi-continent support services.
    The company employs native English contact center agents with experience in multiple industries.
    Skycom also offers a full range of services, including business process outsourcing,
    telemarketing and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over
    2,000 workers assigned to 35 clients in five countries.

    Pros:
    Nearshore operations mean fewer problems dealing with time zone and
    distance differences.
    Skycom covers a wide range of industries, including healthcare, travel,
    utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce
    in customer psychology. This means company-provided
    support agents are more sensitive in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to defuse any tension and lead the customer into a
    more positive mindset. Starting with four employees in 2004, Integra currently employs more than 1,400 workers stationed across four countries.
    It handles customer service duties over the phone, email,
    live chat, or social media.
    Pros:
    Integra offers some of the most cost-effective solutions in the
    industry.
    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing
    company.
    9. Telus

    Telus International is one of the world’s leading digital CX innovators.
    In particular, it designs and produces next-generation digital solutions for brands all over
    the world. This is one of the Canadian top IT outsourcing companies that provide IT services and multilingual customer service to
    industries such as technology, media, communications, eCommerce, financial technology, travel, hospitality, automotive,
    healthcare, and games.
    Pros:
    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier
    customer support services in various countries and more than 50
    languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the company taps 225,000 volunteers from its offices to complete various
    service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company
    that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United Kingdom.
    Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed
    customer service experiences. In addition, the Arise Platform helps companies
    lower expenses. As a result, Arise clients report an average
    25% reduction in contact center service total
    costs, which is why clients want to outsource customer service small business really needs.

    Pros:
    Arise deploys a tiered security approach in its communications with clients.

    This ensures they preserve the confidentiality of documents or files sent over.
    It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA, and others.

    Arise also focuses its employment on local talent, hiring residents
    of the U.S., UK, and Canada. This means stable employment
    for the company and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your
    customer support outsourcing needs? Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our
    list might command a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX?
    Or, do you prefer having sales psychology-trained outbound callers who can close deals?
    Finally, does the appeal of higher-cost nearshoring resonate better than offshore
    talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.

    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the
    various stages, try the best companies for customer service.

    These largest outsourcing companies not only supply the best talent, but also the
    best equipment and training to prepare them.

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